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I go to the store and pm and wait 1hour and 30mins for the agents to find this vanity top , when I get it home the vanity top is the wrong color and now has no holes in it .
so I call back to the store and asked for Robert I explained to him that this one is not only the wrong color but has no holes drilled into it , he never once apologized ,he said there is nothing he could do expedite this , basically he was trying to blow me off and offered no type of resolve and that all he could do is reorder and he could not give me a lead time on how long this would take , I then asked for the General managers name and that he should try calling him that night and explain the situation and see if he could do something about this and have him call me first thing in the morning on 11-28-17.
It is the third largest home improvement store, trailing behind Home Depot and Lowe’s.
The company has been involved in numerous disputes concerning violation of environmental regulations.
Simply scroll to the bottom of the page and look for the customer service and contact us links.
Best Buy offers a 30-day price match promise, 30 day phone support and 30 day return policy for all purchases made through the website.
We were transferred and the call was picked up by a representative in about 30 seconds.
We are testing this email address to see if it is a reliable customer service email address or just the address responses will come from when sent by customer service.So we went back to the store and asked the Manager on duty in that department ,what could be done to get this back in a timely Fashion since we have waited 4 weeks to get this one , he said he would call the vendor and get back to me , but it may be faster to credit this one that is wrong and place a new order and let them know that they made a mistake and he needs this vanity back in a couple weeks .I never received the phone follow-up back from Robert as promised ,so I called back the following day to get news of what he figured out .There are no hours listed for the phone support line. Box 9312 Minneapolis, MN 55440 The official address for the Best Buy website is The Best Buy website does not list a customer service mailing address under the customer service link, but the contact us link does list the corporate address for Best Buy customer service. Customers will notice the main purpose of the page is to sell products, but the customer service side of the website is quite detailed.